Cancellation & Refund Policy
Last Updated: [07SEP/2026]
At The Party Edit, our decoration services require advance planning, material procurement, transportation, manpower allocation, and preparation. Therefore, cancellations and refunds are subject to the terms below.
1. Cancellation by Customer
Customers may request cancellation by contacting The Party Edit through our official contact details.
The cancellation request will be considered effective only after it is acknowledged by The Party Edit.
2. Cancellation Charges
Unless a different written cancellation condition was agreed at the time of booking, the following standard cancellation structure may apply:
- More than 7 days before the scheduled service: eligible for refund of the refundable portion of the amount paid, after deduction of any non-recoverable costs already incurred.
- 3–7 days before the scheduled service: up to 50% of the eligible refundable amount may be retained towards preparation, material, manpower, and administrative costs.
- Less than 3 days before the scheduled service: the booking amount may be non-refundable because materials, manpower, transportation, and preparation may already have been committed.
- Cancellation on the event/service date: generally non-refundable.
For customized decorations or bookings involving specially purchased materials, personalized items, rental products, or advance manpower arrangements, the amount retained may be higher based on actual costs incurred.
3. Refund Processing
Where a refund is approved, it will generally be processed to the original payment method or another method agreed by The Party Edit.
Processing time may depend on the payment gateway, bank, or financial institution.
4. Rescheduling
Customers may request to reschedule a booking.
Rescheduling is subject to:
- Availability
- Notice period
- Material availability
- Team availability
- Venue availability
- Transportation requirements
Additional charges may apply if the new date requires additional transportation, materials, manpower, or other costs.
5. No-Show
If the customer or authorized venue representative is unavailable at the agreed location/time and the decoration team is unable to perform the service, the booking may be treated as a customer no-show.
In such circumstances, the booking amount may be non-refundable.
6. Delay Caused by Customer or Venue
If setup is delayed because of:
- Late access to the venue
- Incorrect address
- Security restrictions
- Lack of venue permission
- Customer unavailability
- Venue staff restrictions
- Parking/access problems
The Party Edit will make reasonable efforts to complete the service, but cannot guarantee the original setup timeline.
7. Cancellation by The Party Edit
In exceptional circumstances, The Party Edit may need to cancel or modify a booking due to circumstances beyond reasonable control or operational impossibility.
Where appropriate, we may offer:
- Rescheduling
- An alternative arrangement
- Refund of the applicable amount paid
8. Non-Refundable Costs
Certain costs may be non-refundable, including where applicable:
- Customized materials
- Personalized products
- Specially purchased items
- Printed materials
- Advance transportation costs
- Third-party charges
- Venue-related charges
- Materials already prepared or used
- Other actual non-recoverable expenses
9. Refund Disputes
If you believe a refund has not been processed correctly, please contact us with your booking details and payment information.
We will review the matter and respond within a reasonable period.
10. Contact for Cancellation
Cancellation requests should be sent to:
Email: [EMAIL ADDRESS]
WhatsApp/Phone: [PHONE NUMBER]
Please include your name, booking date, event date, and booking/reference number, if available.