Service Delivery Policy
Last Updated: [06/SEP/2026]
The Party Edit provides on-site decoration and event setup services rather than conventional product shipping.
1. Service Locations
Services are available in selected locations and service areas.
Availability may depend on:
- Distance
- Team availability
- Event date
- Venue accessibility
- Setup requirements
Additional travel or transportation charges may apply for locations outside our standard service area.
2. Setup Timing
Customers will be informed of the expected setup schedule for their booking.
Actual arrival time may be affected by traffic, weather, venue access, previous assignments, parking, security checks, or other circumstances outside our reasonable control.
3. Customer Access
Customers must provide accurate location details and ensure timely access to the venue.
If our team cannot access the location due to incorrect information or restrictions, the booking may be delayed or affected.
4. Delivery of Materials
Decoration materials may be transported to the venue on the day of service or beforehand depending on the requirements of the booking.
Customers are not required to receive physical products separately unless specifically stated in the booking.
5. Setup Delays
We will make reasonable efforts to complete setup within the agreed timeframe.
However, delays caused by traffic, venue restrictions, weather, security checks, customer delays, or unforeseen operational issues may affect the setup schedule.
6. Service Completion
Once the decoration setup has been completed, the customer or venue representative may inspect the setup and raise any immediate concerns with our team.
7. Dismantling and Collection
Where applicable, rented decoration items will be dismantled and collected at the agreed time.
Customers must not dispose of or permanently retain rental items.
8. Unforeseen Circumstances
If service delivery becomes impossible due to circumstances beyond our reasonable control, we will make reasonable efforts to provide an alternative arrangement or reschedule the service where feasible.